Good lack of customer support examples there. I too have just experienced a good example of poor customer support. After each customer support ticket I submitted, I received an email saying that the matter was being referred to the guru’s office.

I then emailed the guru himself and received an email that it was being handled by someone in his office. Six emails later and I still have had no resolution.

Each time I gave them 4 days before emailing them again and each time they responded with “I am right on it.” Now, I have requested a refund. What do you bet that I won’t get that either? Wait until I see him at a conference. He is serving as a good bad example. Don’t you think? Pat

Marge and Homer are some great characters that go through a lot of the typical get rich quick scams. For those of you that haven’t read about them go to http://www.guru-fodder.com there are some links to the most recent posts to the right in the sidebar.

Yes, over there —>

You’ve always stressed the need for testing - clearly neither has done this properly or I hate to say this, maybe they just don’t care. It is so easy to be anonymous on the internet and most people give up trying for their refund because it is made too difficult