Is Getting Customers Like Herding Cats?
Monday, March 24th, 2008If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
The answer is, yes! Getting customers can be a lot like herding cats.
Let’s define what herding is. Herding is trying to force someone or something to do what you want. Like cowboys herding cattle in the old west.
If you have ever dealt with cats you know that cats do what they want to do and if you try to force them into something they will probably just get mad, hiss and be done with you.
Customers are the same way. Don’t try to force them to do something. Just like cats if you try to force them to do something they will do exactly what they want and it probably won’t be what you want them to do.
For example, there are a lot of people that will tell you to put a squeeze page in front of your sales page. I know I am not alone in this but if you try to force me to go through a squeeze page just to see a sales page 99% of the time I won’t sign up to your list or buy your product and I definitely won’t promote your product if I have to send people to a squeeze page instead of an information page about your product.
The way I see this is, what are you hiding? Is your product so bad that you have to get me on your list because you know I won’t buy it? Why should I sign up to buy something? If your product and/or your sales page is any good you will get me as a customer and then I will be on your list as a qualified targeted buyer instead of someone that isn’t interested in your product but only signed up to see the sales page and unsubscribed with the first email you sent.
Yes, you can build your list by setting up this squeeze page but you really need to test this and see how many sales you might be loosing. I can guarantee that you are loosing sales because of this. Customers are just like cats and they don’t like to be herded.
Instead of trying to force people to do something you are much better off enticing them to do something. For example if I try to chase a bunch of cats in to a corner, how much success do you think I will have? Just imagine cat cats jumping over me and each other trying to go anywhere else than the corner I am trying to force them into.
Now tell me what happens if I take the same cats and open a can a cat food and place it in the corner. Guess what? I just got all the cats in the corner because that is where they wanted to be.
Customers are the same way. If I really need something and I have two sites to choose from one site has all the information readily available and at the other site and I have to sign up to get some information then guess which one will get my business? That’s right the one with the information and not the one with the squeeze page.
Don’t get me wrong, there are a lot of good uses for a squeeze page, if you are an affiliate marketer they are a must, but this situation you are trading information for the sign up, you are not forcing people to signup to see a product you are selling. If you are selling a product don’t try to force me to do anything before you give me some information on the product you are selling or I (and others) will be like those cats and jumping over people to get away from your site.
If you want to get me on your list then put an opt-in on your sales page or have it float in and offer me something of value to join your list but DON’T MAKE ME SIGN UP TO SEE A SALES PAGE! You will loose me as a customer and a joint venture partner and I am sure, I am not alone in this feeling.

